1. Pledge on privacy
Novartis Pharmaceuticals Canada Inc. respects and is committed to protecting privacy and safeguarding the Personal Data entrusted to us by visitors of our website.
The next sections explain how and when we collect Personal Data from you.
2. Intended use of Personal Data
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to register or create an account or provide us with Personal Data. When you register or create an account with us, you may need to complete certain fields (some are required and some are optional), as well as choose a user name and password or provide other Personal Data. In these situations, you are not required to provide this information, however, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of the site or for us to respond to your query.
We may collect and use Personal Data to provide you with products or services, to bill you for products and services you request, to respond to inquiries or comments, to market products and services which we think may be of interest to you, or to communicate with you for other purposes to which you consent either implicitly or expressly when we collect Personal Data from you. It is your choice to submit Personal Data to us through the website. Generally, when you voluntarily provide us with your Personal Data, we will assume you consent to our collection, use and disclosure of that information for the purposes identified at the time of collection.
3. Non-disclosure of Personal Data
4. Right of access, correction and objection
We will provide you with the ability to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this policy or our compliance with law. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law.
5. Security and confidentiality
We take reasonable steps to protect your Personal Data using physical, electronic and organizational security measures appropriate to the sensitivity of the information. To ensure the security and confidentiality of Personal Data that we collect online, we use data networks protected, inter alia, by industry standard firewall and password protection. In the course of handling your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction. Access to Personal Data is restricted to those employees who have a need to use the data and who have been trained to handle such data properly and observe strict standards of confidentiality.
6. Data transfer abroad
We are part of the Novartis Group which is a global group of companies and has databases in different countries, some of which are operated by the local Novartis Group Company, and some of which are operated by third parties on behalf of the local Novartis Group Company. We may transfer your data to one of the Group's databases outside your country of domicile, potentially including countries which may not require an adequate level of protection for your Personal Data compared with that provided in your country. Personal Data is subject to the laws of the jurisdiction in which it is located, including lawful disclosure requests by government authorities.
However, Novartis has adopted Binding Corporate Rules, a system of principles, rules and tools, provided by European law, in an effort to ensure effective levels of data protection, in particular relating to transfers of Personal Data outside the EEA and Switzerland. Read more about your rights under the Novartis Binding Corporate Rules.
For more information about how your Personal Data may be transferred to and stored in jurisdictions outside of Canada please contact us using the contact information below.
7. "Cookies" and internet tags
We may collect and process information about your visit to this website, such as the pages you visit, the website you came from and some of the searches you perform. Such information is used by us to help improve the contents of the site and to compile aggregate statistics about individuals using our site for internal, market research purposes. In doing this, we may install "cookies" that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A "cookie" is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a "cookie," this will enable you to decide if you want to accept it or not. We would like to inform you, however, that if you do not accept you may not be able to use all functionality of your browser software. We may obtain the services of outside parties to assist us in collecting and processing the information described in this Section.
Occasionally, we may use internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies at this site and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP-address) in a foreign country. These tags/cookies are placed on both online advertisements that bring users to this site and on different pages of this site. We use this technology to measure the visitors' responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this website. The third-party partner or the web analytical service partner may be able to collect data about visitors to our and other sites because of these internet tags/cookies, may compose reports regarding the website’s activity for us and may provide further services which are related to the use of the website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative website http://www.networkadvertising.org.
8. Google Analytics
We may use Google Analytics to rationalize our portfolio of websites by (i) optimizing traffic to and between corporate websites, and (ii) integrating and optimizing web pages where appropriate. “Google Analytics” is a service offered by Google Inc. (“Google”) that generates detailed statistics about a website's traffic and traffic sources and measures conversions and sales. Google Analytics uses “cookies” stored on your computer to help analyze how users use our website.
The information generated by the cookies about your use of our website, including your IP address, will be transmitted to and stored by Google on servers in the United States. The IP address, however, will be shortened before being sent to Google and Google can then not use it any more to identify you or your computer. Only in exceptional cases the full IP address will be transmitted to and shortened by Google in the US.
On behalf of us, Google will use the information generated by the cookies for the purpose of evaluating the use of our website, compiling reports on website activity providing us with these reports for analytical purposes.
Google may transfer this information to third parties in case of a statutory obligation or if a third party processes data on behalf of Google.
You may prevent or stop the installation and storage of cookies by your browser settings by downloading and installing the free Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout?hl=en. We inform you that in such case you will not be able to wholly use all functions of our website.
By using our website you consent to the processing of any Personal Data Google will collect on you in the way and for the purpose as described above.
9. Personal Data and children
Most of the services available on this site are intended for persons 18 years of age and older. Any individual who requests information about a medicine indicated for use in children must be 18 or over. We will not knowingly collect, use or disclose Personal Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (e.g., a parent or guardian) through direct off-line contact. We will provide the parent with (i) notice of the specific types of Personal Data being collected from the minor, and (ii) the opportunity to object to any further collection, use, or storage of such information. We abide by laws designed to protect children.
10. Links to other sites
11. Contact us